These Terms of Service (“Terms”) govern the use of the services provided by Mono Security (“we,” “us,” “our”) to clients and users of our website and services. By engaging our services or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

Who We Are

Mono Security is a commercial security company based in the UK, providing a range of services, including alarm response, keyholding, static security guards, mobile patrols, canine patrols, security vehicle escorts and CCTV monitoring. These Terms apply to all clients and visitors to our website, https://mono-security.co.uk, and outline the terms on which we provide our services.

Definitions

• Client: Refers to any business, individual, or entity that engages Mono Security for commercial security services.
• Services: Refers to all security services offered by Mono Security, including but not limited to alarm response, keyholding, static security guards, mobile patrols, and CCTV monitoring.
• Agreement: Refers to the contract between Mono Security and the Client for the provision of services.
• You/Your: Refers to the Client, user, or visitor to the website.

Services

Mono Security provides the following commercial security services:

• Alarm response and keyholding services
• Static security guards for commercial properties
• Mobile security patrols
• CCTV monitoring and installation
• 24/7 security response services
• Canine patrol units
• Open & close services

By engaging our services, you acknowledge that you have entered into a contract with Mono Security and agree to pay for the services as outlined in our agreement.

Client Responsibilities

As a client of Mono Security, you are responsible for the following:

• Ensuring that we have accurate access to your premises for the performance of our services.
• Providing any necessary information and instructions to our security personnel to enable them to effectively perform their duties.
• Maintaining any security equipment (e.g., CCTV, alarms) provided by Mono Security or third parties in good working condition.
• Informing us of any security incidents or issues that may require additional services or changes to your existing security arrangements.
• Paying for services as agreed in your contract within the specified payment terms.

Failure to comply with these responsibilities may result in a disruption of services or termination of the contract.

Service Availability

We will make every reasonable effort to provide our services continuously and without interruption. However, we cannot guarantee that our services will be available at all times due to factors outside our control, such as emergencies, acts of God, or technical failures. In such cases, we will make every effort to restore services as quickly as possible.

Payment Terms

• All services are provided on a fee basis as outlined in your agreement with us.
• Payment is due as specified in the contract or invoice. Failure to make payments on time may result in late fees or service suspension.
• Any additional costs incurred due to changes in service requirements will be agreed upon by both parties and invoiced separately.
• We reserve the right to modify our fees at the end of the contracted period, with notice provided to the client.

Termination of Services

Either party may terminate the agreement with reasonable written notice, subject to the following:

• Client Termination: You may terminate services by providing the required notice as specified in the contract. Any outstanding payments must be made prior to termination.
• Mono Security Termination: We reserve the right to terminate services if you breach these Terms, fail to pay for services, or for any other reason that impacts our ability to provide effective services.
• Upon termination, any access to premises, keyholding responsibilities, or other obligations will cease, and we will return any property belonging to the client.

Limitation of Liability

While Mono Security takes all reasonable steps to ensure the effective provision of its services, we shall not be liable for:

• Any indirect, incidental, or consequential losses or damages, including loss of profits, business, or data, arising from the use of our services.
• Any damage, loss, or theft occurring as a result of factors beyond our control, including acts of third parties, natural disasters, or technical failures.
• Any security incident that arises due to your failure to provide accurate information or access to your premises.

Our liability is limited to the amount paid by you for our services within the preceding 12-month period.

Indemnity

You agree to indemnify and hold Mono Security harmless from any claims, damages, liabilities, or expenses arising from your breach of these Terms, misuse of our services, or failure to comply with applicable laws.

Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information obtained in the course of the contract. This includes security plans, access codes, and other confidential data shared between us. We will not disclose any confidential information without your express written consent, except as required by law.

Data Protection

We are committed to protecting your personal data in accordance with the UK Data Protection Act 2018 and GDPR. For more information on how we process your personal data, please refer to our Privacy Policy [link to privacy policy].

Intellectual Property

All content on the Mono Security website, including text, images, logos, and other intellectual property, is the property of Mono Security unless otherwise stated. You may not copy, distribute, or use any content without our prior written consent.

Governing Law

These Terms and any disputes or claims arising out of or in connection with the services we provide shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these Terms from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email or through our website.

Contact Information

If you have any questions or concerns about these Terms, please contact us:

Email: info@mono-security.co.uk
Phone: 07771 917199